imtoken will never ask for your seed phrase, private key or verification code. Always review the address, network and request details before transferring, signing or approving.
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A self-service support path that never asks users to disclose sensitive wallet credentials.

On this pageProtect sensitive information firstIdentify the issue typeCollect non-sensitive detailsUse the knowledge baseWhat to do when uncertain

Protect sensitive information first

A digital wallet does not store on-chain assets inside the application itself. Asset state lives on the relevant blockchain. The wallet primarily helps you manage addresses, authorize transactions, and prove control through cryptographic keys. This mental model makes it easier to understand device changes, network differences, and why the same-looking address can show different assets on different chains. For protect sensitive information first, separate the object you are acting on, the active network, the expected outcome, and the evidence you can independently verify. Do not rely on interface wording alone; use addresses, transaction hashes, explorers, and contract details where appropriate. For this topic, a useful sequence is: understand the concept, check before acting, submit only when the details are clear, verify on-chain status, and review any permissions that remain afterward.

A practical check

A digital wallet does not store on-chain assets inside the application itself. Asset state lives on the relevant blockchain. The wallet primarily helps you manage addresses, authorize transactions, and prove control through cryptographic keys. This mental model makes it easier to understand device changes, network differences, and why the same-looking address can show different assets on different chains. For protect sensitive information first, separate the object you are acting on, the active network, the expected outcome, and the evidence you can independently verify. Do not rely on interface wording alone; use addresses, transaction hashes, explorers, and contract details where appropriate. For this topic, a useful sequence is: understand the concept, check before acting, submit only when the details are clear, verify on-chain status, and review any permissions that remain afterward.

Before proceeding, confirm the network, the address or contract, the amount or permission scope, and the expected result. Keep sensitive recovery information offline and never send a seed phrase, private key, or verification code to another person.

Identify the issue type

A digital wallet does not store on-chain assets inside the application itself. Asset state lives on the relevant blockchain. The wallet primarily helps you manage addresses, authorize transactions, and prove control through cryptographic keys. This mental model makes it easier to understand device changes, network differences, and why the same-looking address can show different assets on different chains. For identify the issue type, separate the object you are acting on, the active network, the expected outcome, and the evidence you can independently verify. Do not rely on interface wording alone; use addresses, transaction hashes, explorers, and contract details where appropriate. For this topic, a useful sequence is: understand the concept, check before acting, submit only when the details are clear, verify on-chain status, and review any permissions that remain afterward.

A practical check

A digital wallet does not store on-chain assets inside the application itself. Asset state lives on the relevant blockchain. The wallet primarily helps you manage addresses, authorize transactions, and prove control through cryptographic keys. This mental model makes it easier to understand device changes, network differences, and why the same-looking address can show different assets on different chains. For identify the issue type, separate the object you are acting on, the active network, the expected outcome, and the evidence you can independently verify. Do not rely on interface wording alone; use addresses, transaction hashes, explorers, and contract details where appropriate. For this topic, a useful sequence is: understand the concept, check before acting, submit only when the details are clear, verify on-chain status, and review any permissions that remain afterward.

Before proceeding, confirm the network, the address or contract, the amount or permission scope, and the expected result. Keep sensitive recovery information offline and never send a seed phrase, private key, or verification code to another person.

Collect non-sensitive details

A digital wallet does not store on-chain assets inside the application itself. Asset state lives on the relevant blockchain. The wallet primarily helps you manage addresses, authorize transactions, and prove control through cryptographic keys. This mental model makes it easier to understand device changes, network differences, and why the same-looking address can show different assets on different chains. For collect non-sensitive details, separate the object you are acting on, the active network, the expected outcome, and the evidence you can independently verify. Do not rely on interface wording alone; use addresses, transaction hashes, explorers, and contract details where appropriate. For this topic, a useful sequence is: understand the concept, check before acting, submit only when the details are clear, verify on-chain status, and review any permissions that remain afterward.

A practical check

A digital wallet does not store on-chain assets inside the application itself. Asset state lives on the relevant blockchain. The wallet primarily helps you manage addresses, authorize transactions, and prove control through cryptographic keys. This mental model makes it easier to understand device changes, network differences, and why the same-looking address can show different assets on different chains. For collect non-sensitive details, separate the object you are acting on, the active network, the expected outcome, and the evidence you can independently verify. Do not rely on interface wording alone; use addresses, transaction hashes, explorers, and contract details where appropriate. For this topic, a useful sequence is: understand the concept, check before acting, submit only when the details are clear, verify on-chain status, and review any permissions that remain afterward.

Before proceeding, confirm the network, the address or contract, the amount or permission scope, and the expected result. Keep sensitive recovery information offline and never send a seed phrase, private key, or verification code to another person.

Use the knowledge base

A digital wallet does not store on-chain assets inside the application itself. Asset state lives on the relevant blockchain. The wallet primarily helps you manage addresses, authorize transactions, and prove control through cryptographic keys. This mental model makes it easier to understand device changes, network differences, and why the same-looking address can show different assets on different chains. For use the knowledge base, separate the object you are acting on, the active network, the expected outcome, and the evidence you can independently verify. Do not rely on interface wording alone; use addresses, transaction hashes, explorers, and contract details where appropriate. For this topic, a useful sequence is: understand the concept, check before acting, submit only when the details are clear, verify on-chain status, and review any permissions that remain afterward.

A practical check

A digital wallet does not store on-chain assets inside the application itself. Asset state lives on the relevant blockchain. The wallet primarily helps you manage addresses, authorize transactions, and prove control through cryptographic keys. This mental model makes it easier to understand device changes, network differences, and why the same-looking address can show different assets on different chains. For use the knowledge base, separate the object you are acting on, the active network, the expected outcome, and the evidence you can independently verify. Do not rely on interface wording alone; use addresses, transaction hashes, explorers, and contract details where appropriate. For this topic, a useful sequence is: understand the concept, check before acting, submit only when the details are clear, verify on-chain status, and review any permissions that remain afterward.

Before proceeding, confirm the network, the address or contract, the amount or permission scope, and the expected result. Keep sensitive recovery information offline and never send a seed phrase, private key, or verification code to another person.

What to do when uncertain

A digital wallet does not store on-chain assets inside the application itself. Asset state lives on the relevant blockchain. The wallet primarily helps you manage addresses, authorize transactions, and prove control through cryptographic keys. This mental model makes it easier to understand device changes, network differences, and why the same-looking address can show different assets on different chains. For what to do when uncertain, separate the object you are acting on, the active network, the expected outcome, and the evidence you can independently verify. Do not rely on interface wording alone; use addresses, transaction hashes, explorers, and contract details where appropriate. For this topic, a useful sequence is: understand the concept, check before acting, submit only when the details are clear, verify on-chain status, and review any permissions that remain afterward.

A practical check

A digital wallet does not store on-chain assets inside the application itself. Asset state lives on the relevant blockchain. The wallet primarily helps you manage addresses, authorize transactions, and prove control through cryptographic keys. This mental model makes it easier to understand device changes, network differences, and why the same-looking address can show different assets on different chains. For what to do when uncertain, separate the object you are acting on, the active network, the expected outcome, and the evidence you can independently verify. Do not rely on interface wording alone; use addresses, transaction hashes, explorers, and contract details where appropriate. For this topic, a useful sequence is: understand the concept, check before acting, submit only when the details are clear, verify on-chain status, and review any permissions that remain afterward.

Before proceeding, confirm the network, the address or contract, the amount or permission scope, and the expected result. Keep sensitive recovery information offline and never send a seed phrase, private key, or verification code to another person.
On-chain transactions generally cannot be unilaterally reversed by a wallet. Third-party DApps, smart contracts, bridges, and staking services may involve technical or operational risk. Digital-asset prices can also fluctuate. Review each action based on your own circumstances.

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Use the related guides to understand the network, permissions, and security checks before your next on-chain action.

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